Privacy Policy

Semore Group Pty Ltd (trading as Semore Homes)

1. Introduction

Semore Group Pty Ltd (ABN 686 211 50169) trading as Semore Homes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Address or project location (for quote requests)
Information submitted through contact forms or quote requests
Any details provided in email enquiries
IP address, browser type, and device information
Website interaction data via cookies and tracking tools

3. How We Collect Your Information

We collect your personal information through:

Website contact forms
Quote request forms
Email enquiries sent to hello@semorehomes.com.au
Phone enquiries
Cookies and similar technologies
Analytics and advertising tools including Google Analytics and Meta (Facebook/Instagram)

4. Why We Collect Your Information

We collect and use your personal information to:

Respond to enquiries and provide requested information
Prepare and provide building quotes
Communicate with you regarding your project
Improve our website, services, and user experience
Conduct marketing and advertising activities (where permitted)
Analyse website performance and visitor behaviour

5. Disclosure of Personal Information

We may disclose your personal information to:

IT service providers, website hosts, and developers
Analytics providers such as Google
Advertising platforms such as Meta (Facebook and Instagram)
Professional advisors where required

We take reasonable steps to ensure that third parties handle your personal information securely and in accordance with applicable laws.

6. Overseas Disclosure

Some third-party service providers we use (including Google and Meta) may store or process personal information on servers located outside Australia, including in the United States.

By using our website, you acknowledge and consent to the disclosure of your personal information to overseas recipients.

7. Website Tracking and Cookies

Our website uses cookies and similar tracking technologies to:

Understand how users interact with our website
Improve website performance
Deliver relevant advertising

This may include the use of Google Analytics and Meta Pixel.

You can control or disable cookies through your browser settings.

8. Images and Property Media

We may take photographs and videos of residential properties that we construct for marketing and portfolio purposes.

These images and videos are typically captured prior to handover of the property to the owner
We take reasonable care to ensure that no personal information identifying the owner or occupants is included

If any content is later identified as sensitive or concerning, we will review and, where appropriate, remove or modify it upon request

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

11. Complaints

If you have a complaint about how we handle your personal information, please contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact Us

For any privacy-related enquiries or requests, please contact:

Semore Homes
Email: hello@semorehomes.com.au
Phone: (03) 9770 8277

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website